Refund and Exchange Policy
Learn how returns, exchanges, and warranty claims work for professional swimwear, training equipment, and pool accessories at Select Swim.
Hassle-free return request period from the official date of delivery receipt.
Swimwear must remain unworn with protective hygienic liners and tags attached.
Rapid warehouse inspection and prompt refund issuance to your original payment method.
Complimentary standard shipping for replacement sizes within our swimwear catalog.
Return Eligibility & Conditions
At Select Swim, we want you to be completely satisfied with your swim apparel and training gear. We accept returns within 30 calendar days from the delivery confirmation date, provided items meet the following criteria:
- Items must be in pristine, unwashed, and unworn condition with original manufacturer tags intact.
- Swimsuits, bikinis, and jammer trunks must retain the original transparent hygiene protective strip firmly attached.
- Performance swim gear, goggles, fins, paddles, and kickboards must be returned in their original packaging with all user manuals and protective cases.
- Clearance or final-sale promotional bundle items marked non-returnable at purchase are exempt from standard returns unless verified defective.
Hygiene-Restricted & Non-Returnable Items
For biological safety and health preservation standards, specific product classes cannot be accepted for refund once unsealed or tried on:
Personal sealed ear protection and nose clips once opened from packaging.
Apparel featuring personalized silkscreen printing, embroidery, or custom sizing.
Hydration flasks, mouthpieces, and swim snorkels once unsealed from wrap.
Step-by-Step Return Process
Initiating your return is straightforward and handled directly through our customer support desk:
Request Return Authorization
Contact our support team with your order reference number, product title, and reason for return.
Package Securely
Pack items with original tags in protective outer parcel boxing to avoid transit abrasions.
Inspection & Reimbursement
Our logistics depot validates goods within 48 hours of reception and authorizes funds return.
Damaged, Defective or Incorrect Items
If you discover a manufacturing fault, seam unraveling, cracked goggle lens, or received an incorrect model or size upon arrival:
- Report the discrepancy within 7 days of parcel arrival.
- Include a clear photograph demonstrating the defect or incorrect label.
- We will issue a prepaid return shipping slip and dispatch your replacement expedited at zero additional cost.
Note: Damage resulting from pool chemical misuse, improper laundry machine cycles, or normal wear and tear over extended usage does not qualify as a factory defect.
Refund Issuance & Shipping Fees
Once the returned goods pass QA inspection at our fulfillment hub:
- Payment Method: Reimbursements are processed back to the original credit card, debit card, or electronic payment gateway used at checkout.
- Timeframe: Bank settlement takes approximately 3 to 5 business days depending on your financial institution.
- Return Shipping Costs: For preference-based returns (voluntary size or color changes), customer covers outbound return postage. For defective, damaged, or mispicked orders, Select Swim covers 100% of return shipping.
- Restocking Fee: Select Swim charges $0.00 restocking fees on all accepted returns.
Need immediate assistance with a return?
Our aquatic specialists are available to guide you through parcel processing.
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